FAQs

CARSTAR

  • What services does CARSTAR provide?

    CARSTAR offers a comprehensive range of automotive repair services. These include collision repair, auto body work, paint services, dent repair, and glass repair or replacement. We also provide refinishing services, and many of our locations offer hail damage repair and round-the-clock accident assistance.
  • Do you work with my insurance company?

    Yes, we collaborate with all major insurance providers. Our team can assist you in managing your claim from beginning to end, simplifying the process for you.
  • How long will my repair take?

    The duration of repairs varies based on several factors, including the severity of damage, availability of parts, and insurance approval. After we've examined your vehicle, we'll provide you with a detailed estimate and timeline, ensuring you're fully informed about what to expect.
  • Do you offer a warranty on repairs?

    Yes, we do. CARSTAR provides a nationwide warranty for most repairs we perform. This warranty coverage gives you confidence and peace of mind, regardless of where your travels may take you.
  • Can I get a free estimate?

    Certainly. We offer complimentary, no-obligation estimates. You can conveniently schedule an appointment online or visit your nearest CARSTAR location for an estimate.
  • Will you use original manufacturer (OEM) parts?

    We utilize a variety of parts including OEM, aftermarket, and recycled components. The choice depends on your vehicle's specifications, insurance requirements, and your personal preferences. We'll thoroughly explain all available options before commencing any work.
  • Do you provide rental cars or loaner vehicles?

    Many of our CARSTAR locations can assist in arranging a rental car through our partner companies. If your insurance policy includes rental vehicle coverage, we'll gladly handle the coordination for you.
  • Can you match my vehicle's paint color?

    Absolutely. We employ state-of-the-art color matching technology to ensure that the paint finish on your repaired areas blends seamlessly with the rest of your vehicle.
  • What should I do after an accident?

    First, ensure everyone's safety. Then, contact your insurance provider. After that, reach out to CARSTAR. We can assist with various aspects including towing, estimates, repairs, and communication with your insurance company.
  • Do I need an appointment, or can I walk in?

    While we recommend scheduling appointments to minimize wait times, most CARSTAR locations welcome walk-ins. We strive to assist all customers as promptly as possible, regardless of whether you have an appointment.